A COMMS, VOICE & CS
CONSULTANCY
Hey great mates.
I help businesses figure out their communications and brand voice so they sound consistent, and how to look after their customers so they keep coming back.
Outside of work I’m an illustrator working on my first children’s book, and you can probably find me trying to befriend literally any cat.
Manythanks.
Duncs
THE HIGH COST
OF RUBBISH COMMS
has turned you into a snake eating its own tail.
You chuck loads of money at marketing to get customers, lose them with rubbish service, zero aftercare and naff communications, then you crack open the piggy bank to do it all again you silly sausage. Let’s fix it together.
LIKE LIPSTICK
ON A PIG
Nah you don’t need to worry about keeping your customers happy! They’ll just take one look at your spiffing new feature and forget the fact they haven’t heard about their order in week! Definitely not like rolling poo in glitter.
STOP
THE WAFFLE
Stop writing absolute guff because you think more words make you feel super duper extra clever. It’s boring and confusing. I’ll help you get to the point.
we’re not a fit if
you want the sale, but couldn’t give a chuff
what happens to your customer after that.
you think a big expensive shiny new project
will magically fix what ails thee.
you get defensive and make excuses.
no thanks if this is you
we ARE a fit if
you want your customer to feel all warm and
fuzzy, even after they’ve given you money.
you want your brand voice to be consistent all
throughout the customer journey.
you’re willing to work together to make your CX the best it can be.
gently caress the button if you’re ready to make your comms all nice.
Let’s do it partner
We should stop dancing around it.
You need me.
I want to help you. It’ll be magic.
Fill out the form, or pop me an email to
Quotes of those whose (professional) lives, and hearts, I’ve touched.
“Creative, inspiring, solution oriented, commercial, loyal, hard working and a really great person to work with. Duncan is and would be a huge asset to every team that he works with. He is collaborative with a healthy dose of challenge, a great balance in his approach and always has the consumer in his thoughts.”
“I was lucky enough to work with Duncan for 18 months. His humour and dedication to his work shone through. He brings a unique voice and anyone would be lucky to work with him in the future.”
“Duncan is the creative force any forward-thinking brand and marketing team needs. He is so much more than campaigns and creative, and always takes care of detail without losing sight of the bigger picture. He effortlessly balances commercial expectations and brand authenticity with strong and engaging campaigns, taking time to understand the customer.
As well as campaigns, creative, messaging and all the stuff Duncan is known for, h is just a great guy to work with and he is an advocate for great workplace culture. I would strongly recommend Duncan to any business who is looking to grow, both commercially and culturally.”